Exchanges and Returns Exchanges and Returns

In short

• 14 days from receipt — to exchange an item or return it without giving a reason.
• The item must be unworn, with its labels and in saleable condition.
• We refund no later than 7 days after we receive the returned item.
• We pay for sending the item back to us for a return or exchange.
• If the item is defective, we cover all delivery costs.
• Made-to-measure garments are not exchanged or returned merely because they do not suit you, but all rights relating to defects apply to them.

Withdrawal from a distance purchase

An order placed on the website or via messenger is a distance contract. You may withdraw from it without giving a reason within 14 days of receiving the goods (Art. 13(4) of the Law).

The period starts on the day after receipt (Art. 253 CC). If the last day falls on a weekend or public holiday, the period ends on the next working day (Art. 254(5) CC).

It is enough to notify us within the period — see “How to request an exchange or return”. Returning the item itself also signifies withdrawal from the contract (Art. 13(4) of the Law).

The item must be kept in unchanged condition. Opening the packaging, inspecting and trying on the item do not deprive you of the right to withdraw (Art. 12(7) and Art. 13(7) of the Law).

If we did not confirm the order terms to you in writing (by messenger or email), the withdrawal period is 90 days (Art. 13(4) of the Law).

Exchanging goods of proper quality

If a garment does not suit you in shape, style, colour, size or for another reason, you may exchange it for a similar one within 14 days (Art. 9(1) of the Law; Art. 707 CC). For delivered orders we count this period from the day you receive the item, not from the day of purchase.

Conditions for exchange and return (Art. 9(1) of the Law; Art. 707(1) CC):

• the item has not been used, washed or cleaned;
• its saleable appearance and consumer properties are preserved;
• labels, tags and seals are intact;
• you have a payment receipt or other proof of purchase from us — for example, the order number.

If the required model or size is unavailable, you may choose another item with a price adjustment, wait until it arrives (we will notify you on the day it arrives), or terminate the contract and get your money back (Art. 9(2) of the Law).

Our clothing — suits, jackets, waistcoats, sets — is not on the List of goods of proper quality that cannot be exchanged or returned (Annex 3 to Cabinet of Ministers of Ukraine Resolution No. 172 of 19 March 1994). That list covers, among other things, underwear and bed linen, hosiery, corsetry, gloves and fabrics.

Made-to-measure tailoring

A garment sewn to your measurements and agreed specifications is made specifically for you. The right to withdraw from a distance contract does not apply to it (Art. 13(5)(3) of the Law). We also do not exchange it or take it back merely because you do not like it, provided it matches the agreed measurements and specifications.

If the garment does not match the agreed measurements, model, fabric or other specifications, or has another defect, you may, at your choice, demand (Art. 10(3) and (4) of the Law):

• free correction of defects within a reasonable time;
• an appropriate price reduction;
• free manufacture of another garment from the same material of the same quality;
• compensation for losses if you corrected the defects yourself or with the help of another person;
• for material defects — termination of the contract and compensation for losses.

Please notify us of defects that could not be noticed on receipt no later than three days after discovering them (Art. 10(7) of the Law). Claims for such defects may be made within the warranty period or, if none has been set, within two years of receiving the garment (Art. 10(3) of the Law).

A standard-size model from the collection that is sewn after you order it is not made-to-measure — the usual exchange and return rules apply to it.

Defective goods

If you find a defect — faulty sewing, a flaw in the fabric or fittings, a mismatch with the description — or receive the wrong item, you may, at your choice, demand (Art. 708 CC; Art. 8 of the Law):

• replacement with the same or a similar item of proper quality;
• a proportionate price reduction;
• free repair of the defect within a reasonable time;
• reimbursement of the cost of repairing the defect;
• termination of the contract and a refund.

Time limits for meeting your demands (Art. 8 of the Law):

• replacement — immediately, or within 14 days or another agreed period if a quality check is needed; if the item is out of stock — within two months of your request (Art. 8(6));
• repair of the defect — within 14 days of your demand unless another period is agreed (Art. 8(9));
• refund after termination of the contract — on the day of termination or, if that is not possible, no later than 7 days (Art. 8(7)).

A claim may be made within the warranty period, if one has been set (it is stated in the product description or the order confirmation). If there is no warranty period, a claim may be made provided the defect is discovered within a reasonable time, but no later than two years after you received the item (Art. 680(2) CC).

You may take part in the quality check in person or through a representative. The Seller is not liable for defects that arose after receipt due to a breach of the care instructions on the label, improper storage or mechanical damage, if it proves this (Art. 8(14) of the Law).

Who pays for delivery

• Withdrawal from a distance purchase: sending the item back to us is at our expense. We will pay for the shipment as the recipient or reimburse its cost to you (Art. 12(5) and Art. 13(7) of the Law). The item is returned by the same method it was delivered — via Nova Poshta, unless otherwise agreed.
• Exchange for another size or model: sending the item to us is at our expense; you pay for delivery of the new item at the carrier’s rates, as with a regular order.
• A defect or our mistake (wrong item or size): all delivery costs in both directions are at our expense.

We do not refund the delivery cost you paid to the carrier when receiving the order unless the return is due to a defect or our mistake.

How to request an exchange or return

• Write to or call us: to be specified, to be specified or Instagram Direct @b.m.u.s.e.
• State the order number (format BM-…), the item and size, and what you want: an exchange, a refund or a claim for a defect. For a defect, briefly describe it and attach photos.
• The manager will confirm receipt of your request and give you the details for sending the item via Nova Poshta.
• Send the item with its labels — preferably within 14 days of your request.

Your request may be made in any form. What matters is that you send the notice of withdrawal or exchange before the 14-day period expires.

Refunds

We refund no later than 7 days: for a returned item — from the day we receive it; for an order cancelled before dispatch — from the day of cancellation (Art. 9(3) and Art. 8(7) of the Law).

We refund by the same method you used to pay unless we agree otherwise. The time it takes for the money to reach your card depends on your bank.

If we delay a refund after you withdraw from a distance contract, you are entitled to a penalty of 1% of the price of the goods for each day of delay (Art. 12(9) and Art. 13(7) of the Law).